Interior Claims FAQs
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What is the claim process?
After contacting the CPRC and providing your name and mailing
address, a Claim Eligibility Form will be mailed to you. Once
the completed form has been returned with the requested documents,
it is reviewed by the Claims Department. The Claims Department
will determine if the home is eligible for recovery under the
Cox Settlement. This determination may require an inspection of
the home by a claim adjuster contracted to inspect properties
and assist in eligibility evaluations.
How long does the claim
The entire claim process for a qualified and eligible property,
including the replumb is approximately 90 to 120 days. (120-150
How long does it take
to receive the Claim Eligibility Form in the mail?
The claim forms are mailed every day using first class postage.
Allow approximately 7-10 days to receive the form.
How long do I have to
file a claim?
- For manufactured homes and yard service lines,
the leaks must occur within 10 years from the date of installation.
The claim must be filed within 11 years after the date of installation.
- For site built homes with plastic insert fittings
the leak must occur within 13 years from the date of installation.
The claim must be filed within 14 years after the date of installation.
- For site built homes with metal fittings the
leaks must occur within 16 years from the date of installation
or before 1-31-09 whichever is earlier. The claim must be filed
within 17 years after the date of installation or before 5-1-09
whichever is earlier.
Why do you need to know the month and
year my home was built?
Typically the plumbing is installed at the time the home was built.
We must know the date of original PB installation in order to
determine a home's eligibility for replumb under the terms of
What needs to be provided
to CPRC to provide adequate verification of the Installation Date
of the PB Plumbing System?
If actual original installation documentation cannot be provided,
CPRC requires a form of verification to be provided. The original
Certificate of Occupancies, Building or Plumbing Permits, First
Settlement Statement or Deed, and information from the original
water authority showing the original activation date would be
forms of documentation that can be provided to CPRC. Please note
that the above documentation will be required for each individual
building in a multi building property.
Will damage to my home
Eligible claimants who have had damage to their property directly
resulting from Qualifying Leaks may be entitled to recovery under
the Cox Settlement. This could include repayment of insurance
deductables. The class action settlement only reimburses actual
cash value (ACV). This means the replacement cost of the damaged
property less a percentage of depreciation based on age and/or
Are water bills a covered
expense under the Settlement?
Leak expenses are the reasonable and necessary unreimbursed costs
for repairing qualified leaks (including repair of access damage)
in the PB plumbing system and any physical damage to such claimant's
tangible property directly resulting from a qualifying leak. Water
bills do not represent damage to tangible property and therefore
are not reimbursable expenses under the Settlement.
What is the work authorization
This is your authorization for to proceed with the replumb of
your home if it is determined to be qualified under the terms
of the Settlement. You may be asked to sign a Work Authorization
only to find out later that the home is not qualified. Each claim
goes through several levels of review to determine qualification.
Do I have to use a CPRC
contracted plumber or can I choose my own?
Once the home is approved for replumb, you have the absolute right
to use any plumber you wish. However, the terms of the settlement
only allow for payment of reasonable and necessary expenses. You
should submit a bid from your plumber to be reviewed against our
prevailing cost in your area. At that time, CPRC will send you
a written statement detailing the requirements and scope of work
related to the replumb. Once the replumb is completed per the
Scope of Work and upon receipt of all required documentation,
a check will be cut directly to your contractor for up to the
agreed upon price. If preferred, you may pay your contractor up
front, and then CPRC again up to the agreed contract price, would
make payment directly to you.
What is the PB Plumbing
System in my property going to be replaced with?
The plumbing system will be replaced with the product required
per the local plumbing codes. The plumbing system will be replaced
with a code approved material such as Type M copper, CPVC, or
a non PB equivalent. The property owner will have a choice when
Is there a warranty
on the work performed by the CPRC contracted plumber?
As required by the Scope of Work, the contractor shall provide
the homeowner a written one-year warranty commencing upon completion
of the work.
A CPRC authorized contractor
will do my replumb. If I have a leak or other problem in the new
plumbing system, what should I do?
The homeowner should first contact the plumbing company that performed
or is performing the work and give them the opportunity to correct
any problems. If it is within the one-year warranty period and
you require further assistance, then contact your claim representative
During the original
repair of the leak, the wall was cut into leaving a hole. Will
your contractor repair this hole during the replumb?
CPRC contractors are only responsible for areas that they access
to perform the replumb as outlined in the Scope of Work. If they
use an existing hole to run the plumbing, then they may patch
that hole with the others. However, the adjuster that performs
the initial inspection or the examiner handling your claim may
assess an amount to be paid directly to the homeowner to make
the necessary repair.
The CPRC authorized
plumber cut into my wallpaper during the replumb. Who is going
to replace it?
The plumbers will provide CPRC with the measurements and samples
of the wallpaper from the affected rooms. CPRC will calculate
an amount of compensation based on an average cost and similar
quality. A check will be sent to the homeowner to get the wallpaper
replaced by their own contractor.
There is dust all over
my home and in my carpet from the replumb. Will you pay for a
cleaning crew to come in and clean up all the dust?
The terms of the Settlement will not provide for a cleaning crew.
The plumbers will make every effort to keep the debris to a minimum
by covering furniture and laying plastic, etc. Please review the
Scope of Work, and you may, at your own expense, decide to take
additional measures with regard to cleaning.
I cannot be expected
to stay in my home with no water during the replumb. Will you
pay for a hotel?
The terms of the Settlement do not provide for the cost of a hotel.
As outlined in the Scope of Work, the plumbers will have water
restored to at least the minimum fixtures by 6:00 p.m. each day.
I have chosen my own
plumber to do the replumb. If I have a leak or other problem in
the new plumbing system, what should I do?
The homeowner should contact the plumbing company that performed
or is performing the work for assistance. The CPRC will not address
issues related to work performed by a plumber that is not contracted
by the CPRC.
I have already replumbed
my home at my own expense. Can I still file a claim?
Yes. The CPRC will review your claim for eligibility. Once it
is determined your home qualifies for replumb, you will be reimbursed
based on the reasonable and necessary cost of a replumb accomplished
in the usual and customary manner for your area.
How long do I have to
wait to receive my out of pocket expenses?
The entire claims process usually takes 90-120 days. (120-150 for notice).
The reimbursement received
did not cover all the expenses claimed. Should the check be deposited
or returned to CPRC?
Your check is not a release. It is ok to go ahead and deposit
the check. This will not prevent you from requesting further consideration
of your claim.
Is a cash settlement
available instead of replumbing eligible units at my property?
No. Cash settlements are not authorized under the Settlement.